F.A.Q. • App • Bookmarks and tracks • Linux • Map • Map Editing • Voice Directions

What can I do if the app has stopped/crashed?

On Android, if you store your maps on an SD card, the most likely cause is a faulty SD card. You can:

1. Delete all downloaded maps and re-download them again to the SD card (may not work again).
2. Delete all downloaded maps, select Internal device storage, and re-download maps.
3. Format SD card and re-download maps.
4. Buy a new SD card (recommended)

If the app still crashes, please check our GitHub for similar issues, contact us and provide the following:

• A detailed description of the issue and steps to reproduce it
• Organic Maps version
• Device model and OS version (Android or iOS)

Or alternatively:

1. Enable log recording in the app settings.
2. Force restart the app.
3. Reproduce the crash.
4. Send us the log file via "Report a bug" in the About screen and add a short description of the crash.